Return And Refund Policy

We want you to be completely satisfied with your purchase. If you are not, you may request a return within 14 days of receiving your order.

Return Conditions:

• Items must be unworn, unwashed, and in original packaging.
• Intimates and certain accessories are non-returnable for hygiene reasons.
• Customers are responsible for return shipping costs unless the product is faulty or incorrect.

Refund Process:
Once we receive and inspect your return, we’ll process your refund within 7 business days to your original payment method.

How to Request a Return:
Email team@orlaventa.shop with your order number and reason for return.