FAQ

1. What products do you sell?
We offer a range of fashion items, including intimates, dresses, jumpsuits, and separates designed for style and comfort.

2. How can I place an order?
Browse our online store, select your favorite items, add them to your cart, and proceed to checkout.

3. Do you offer free shipping?
Yes, orders over $70 qualify for free standard shipping.

4. What are your shipping costs?

• Standard shipping: $6.90
• Express shipping: $14.80

5. How long will delivery take?
Standard shipping: 5–8 business days
Express shipping: 2–4 business days

6. Can I track my order?
Yes. Once your order ships, you’ll receive an email with a tracking number.

7. What is your return policy?
We accept returns within 14 days of delivery, provided the items are unworn, unwashed, and in original packaging.

8. How do I contact customer service?
Email us at team@orlaventa.shop or call us at +44 7462 321909.